Privacy Policy

1. Introduction

Aurio Trade ("Aurio Trade," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create or use an Aurio Trade account, access our trading platforms, request information, communicate with us, or otherwise use our services.

Aurio Trade provides access to multi-asset trading services, including forex, stocks, indices, commodities, crypto, and related trading tools and services.

By accessing or using our website, trading platforms, or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you interact with Aurio Trade, we may collect the following categories of information.

2.1 Personal and Contact Information

We may collect:

• Full name
• Date of birth
• Nationality
• Residential address
• Country of residence
• Email address
• Phone or mobile number
• Account username or login details
• Communication preferences

2.2 Identity and Verification Information

To establish and maintain your account and comply with applicable legal and regulatory requirements, we may collect:

• Passport or government-issued identification
• National identity documents
• Driving licence or other identification documents
• Proof of residential address
• Date of birth and nationality information
• Information required for identity verification, KYC, AML, and related compliance procedures

2.3 Financial and Transaction Information

Depending on the services you use, we may collect:

• Deposit and withdrawal information
• Payment method details
• Transaction history
• Trading account information
• Trading activity and order history
• Account balances and positions
• Information relating to your source of funds or source of wealth where required
• Other information necessary to process transactions or meet compliance requirements

We may not store complete payment card information where payment processing is handled by an authorized third-party payment provider.

2.4 Information About Your Trading Activity

When you use our trading services, we may collect information relating to:

• Orders and transactions
• Open and closed positions
• Trading instruments
• Trading volumes
• Account activity
• Platform activity
• Trading preferences and settings
• Risk-management information
• Other information generated through your use of our trading services

2.5 Technical and Usage Information

When you visit our website or use our platforms, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Device identifiers
• Login information
• Website pages visited
• Date and time of access
• Referral information
• Platform usage information
• General performance and diagnostic information
• Cookies and similar technologies

We use this information to maintain security, monitor performance, understand how our services are used, and improve the user experience.

3. How We Collect Information

We may collect information through:

Account Registration

Information you provide when opening a live or demo account with Aurio Trade.

Identity Verification

Information and documents submitted during account verification, KYC, AML, and compliance procedures.

Trading and Account Activity

Information generated when you access your account, place orders, manage positions, deposit or withdraw funds, or use other account features.

Communications

Information provided when you contact us by email, phone, live chat, support channels, contact forms, or other communication methods.

Website and Platform Usage

Information collected automatically through cookies, analytics tools, logs, and similar technologies.

Third-Party Providers

We may receive information from payment providers, identity-verification providers, technology providers, trading infrastructure providers, or other third parties where necessary to provide our services or comply with applicable requirements.

4. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage your trading account
• To verify your identity
• To perform KYC and AML checks
• To provide access to our trading platforms and services
• To process deposits, withdrawals, and other transactions
• To execute and administer trading instructions
• To maintain account records and trading history
• To provide customer and technical support
• To communicate with you about your account and services
• To send important service and security notifications
• To provide information about products, services, promotions, or events where permitted by applicable law
• To monitor and improve our website, platforms, and services
• To comply with applicable laws, regulations, court orders, and regulatory requirements
• To establish, exercise, or defend legal rights and claims
• To enforce our agreements, policies, and terms
• For other purposes disclosed at the time information is collected

Where required by applicable law, we will process personal information based on an appropriate legal basis, including consent, contractual necessity, legitimate interests, or compliance with a legal obligation.

5. How We Share Your Information

We may disclose personal information where reasonably necessary to provide our services, operate our business, protect our users, or comply with legal and regulatory requirements.

This may include sharing information with:

Service Providers

We may use third-party providers that support our business and services, including:

• Hosting and infrastructure providers
• Trading technology providers
• Payment and transaction providers
• Identity verification and KYC providers
• AML and compliance service providers
• Security and fraud-prevention providers
• Communication and email providers
• Customer support providers
• Analytics and technology providers

These providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

Financial and Trading Partners

Where necessary to provide trading, payment, execution, or related services, information may be shared with relevant financial, trading, liquidity, technology, or other service providers.

Regulatory and Government Authorities

We may disclose information where required by applicable law, regulation, legal process, court order, governmental request, or regulatory authority.

We may also disclose information where necessary to prevent fraud, protect our rights, protect users, or maintain the security and integrity of our services.

Business Transactions

Personal information may be transferred or disclosed as part of a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to applicable legal requirements.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and services involved, these measures may include:

• Secure authentication and access controls
• Encryption and other security protections where appropriate
• Role-based access controls
• System monitoring
• Security testing and operational controls
• Secure data handling procedures
• Fraud and abuse monitoring
• Internal security procedures

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain and provide our services
• Maintain customer and account records
• Maintain trading and transaction records
• Fulfil contractual obligations
• Meet legal, regulatory, KYC, and AML requirements
• Resolve disputes
• Enforce our agreements
• Prevent fraud and misuse
• Protect our legitimate business interests

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory obligations.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal and regulatory requirements
• Request restriction of certain processing
• Object to certain processing activities
• Request portability of certain personal information
• Withdraw consent where processing is based on consent

Some rights may be limited by applicable law, particularly where we are required to retain or process information for legal, regulatory, compliance, fraud-prevention, or dispute-resolution purposes.

We may need to verify your identity before processing certain privacy requests.

To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section.

9. Cookies and Similar Technologies

Aurio Trade may use cookies, pixels, local storage, analytics tools, and similar technologies on our website and platforms.

These technologies may be used to:

• Keep our website and services functioning properly
• Remember preferences and settings
• Understand website traffic and usage
• Monitor performance
• Improve website functionality
• Maintain security
• Detect fraudulent or suspicious activity
• Support analytics and marketing activities where permitted

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we may provide additional cookie choices or consent mechanisms.

10. Third-Party Websites and Services

Our website and services may contain links to third-party websites, platforms, applications, payment providers, trading services, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party service before providing personal information.

Where Aurio Trade uses or integrates third-party technology or services, the processing of information by those third parties may also be governed by their respective privacy policies and terms.

11. International Data Transfers

Aurio Trade may use service providers, technology partners, or infrastructure located in countries other than the country in which you reside.

Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are implemented where required.

12. Children's Privacy

Our website and trading services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children through our services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Marketing Communications

Where permitted by applicable law, we may send you information about Aurio Trade, including:

• Products and services
• Platform updates
• Trading-related information
• Educational content
• Events and promotions
• Other business-related communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

You may continue to receive essential account, security, transactional, or service-related communications where necessary.

14. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we may notify affected individuals, regulators, or other relevant authorities within the required timeframe.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we process your personal information, please contact Aurio Trade through the contact details provided on our website.

Email: support@auriotrade.com

We will review privacy-related enquiries and make reasonable efforts to respond within the timeframe required by applicable law.

17. Risk Disclosure

Trading leveraged products, including CFDs, forex, and other financial instruments, involves a high level of risk and may not be suitable for every investor.

You should carefully consider your investment objectives, financial situation, level of experience, and risk tolerance before trading.

You may lose some or all of your invested capital. You should only trade with money you can afford to lose.

Nothing in this Privacy Policy constitutes investment, financial, legal, or tax advice.

For information regarding the risks associated with trading, please refer to the applicable Risk Disclosure and Terms & Conditions available on the Aurio Trade website.